比STAR法则更好的回答面试问题的方法
Posted 14th February 2024 • Written by Mark Murphy on forbes.com • • • • • •
面试中的STAR法则我们都很熟悉，也很实用，但它忽略了如今面试官希望看到的三大特点：情商、可塑性和成长性。
一种更新的回答问题方法，SHER刚好可以补全这几点。SHER 是 Situation（情境）、Hurdle（障碍）、Endgame（结局）和 Reflection（反思）的缩写。鉴于在当今的就业市场上展示情商的重要性，SHER 方法既能让你有条理地回答问题，又能展示你的自我认知能力、可塑性和成长性。
使用SHER 方法回答面试问题
假如应聘者被要求描述一次他们从上司那里得到严厉反馈的经历，该如何使用 SHER 回答这个问题。
Situation - 情境（设置场景）
在开始回答时，重要的是通过详细描述你参与其中的具体情况来设置情境。使用第一人称代词和过去式和你的故事建立联系，在此阶段重点关注事件，不要过多地探讨障碍。
例如 ：I had been given an assignment to do a quick demo for a boss. The instruction I received was unclear.
Hurdle - 障碍（承认挑战）
在这一阶段，要突出你遇到的具体挑战。通过 SHER 方法，可以明确区分所面临的情况和障碍，从而使你的叙述更有深度。
例如：I assumed I knew what the topic was and prepared a broad and technical presentation. This was not the presentation the director wanted. He gave me some tough feedback.
结局 - Endgame（解决和克服）
接下来，阐述你是如何应对这些挑战的。这是你展示自己问题解决能力和积极主动的时刻。
例如：I realized my failings: One, I didn't ask for clarification. Two, I didn't ask the advice of my team. I was given the opportunity to do the presentation again. This time, I prepared the correct information and rehearsed and got feedback from my team members.
Reflection - 反思（持续成长）
最后，反思这次经历对你的职业成长有何影响。这一步骤至关重要，因为它显示了你从经验中学习和发展的能力。
例如：Reflecting further on this experience, I recognized the critical importance of effective communication and teamwork in ensuring project success. The initial setback highlighted my tendency to work in isolation, underestimating the value of collective input. After receiving feedback, I actively sought my team's perspectives, which not only improved the quality of the presentation but also fostered a more collaborative work environment. This experience taught me to value diverse viewpoints and to never underestimate the power of asking for help or clarification.